Table of Contents
- Will it be the same people cleaning each time?
- What are all the options for gaining access to my home on my cleaning day?
- How do you handle pets on my cleaning day?
- Is there anything I need to do before each cleaning?
- What if something was missed or not cleaned properly?
- What are the options for payment for service?
- Do you additional fees and what is the purpose?
- What if I need to change my schedule?
- What time will you be cleaning my home?
- What are some common restrictions in your cleaning procedures?
Will it be the same people cleaning each time?
We like to have at least 2 Team Leaders familiar with your home. We do try to send the same people each time, however, due to sickness, vacations, and schedule changes it is not always possible. If there is a certain team you like the best, just let us know, and we will make every effort to send that team. One of our top priorities is to provide excellent dependability. We will be there to clean on your scheduled day even if someone calls out sick or goes on vacation. Guaranteed!
What are all the options for gaining access to my home on my cleaning day?
There are 4 options:
1. Give us a key. We will keep your keys locked in our our office. Keys are number coded and are not marked by personal information. Giving us a key will ensure that we can always gain entry and you will not be charged a lockout fee.
2. Hide a key. *
3. Give us a code to the garage and leave inside garage door unlocked.*
4. Make sure someone is at home when we arrive. *
* Please be sure to remember the dates we clean if we are not given a key. You may be charged a lockout fee if the team arrives and can't gain entry to your home.
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How do you handle pets on my cleaning day?
Pets are no problem. Any special details about your pets will be on your information sheet. We only ask that larger dogs that are unfriendly or aggressive are left outside, in a kennel, or left in a room that will not be cleaned.
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Is there anything I need to do before the cleaning?
1. Make sure check or cash is left on kitchen counter.
2. Be sure our employees have a way in.
3. Pick up and straighten up for more efficient cleaning. Not required, but our team will work around any clutter.
4. Call our office ahead of time about any changes or anything unusual that will affect our service. Advanced notice is greatly appreciated.
5. Large and/or aggressive dogs are left outside, in a kennel, or left in a room that will not be cleaned.
6. Alarm is turned off.
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What if something was missed or not cleaned properly?
We appreciate your feedback. Send us an email, call our office, fill out a feedback form or quality card on this web site, or fax a filled out the quality card left at your home. Let our office know and we will correct the problem.
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What are the options for payment for service?
You can leave a check on your kitchen counter payable to "Dirt Busters" on the day of your service. You can also give us your credit card information (Visa or Master Card) and we can take out payment after each cleaning automatically. We will leave a receipt on your kitchen counter after each cleaning.
Do you have additional fees and what is the purpose?
Yes, and they are as follows:
A late cancellation fee is assessed when a cleaning visit is cancelled within 24 hours of the scheduled visit date. A fee of $25 is charged. The purpose of the charge is compensate for the direct and indirect costs of lost opportunity, additional administration needs and overhead, incomplete work schedules for employees, and inconvenience caused to other clients affected by the last minute schedule changes. A more advanced notice gives our company an opportunity to fill in the gap and make the scheduling adjustments necessary to give our employees a more stable work environment and stable income.
A lockout fee of $45 is charged when we cannot gain access to your home or our team is turned away at the door. This causes all the same problems as a late cancellations with the addition of labor costs associated with time in preparation, travel time, fuel costs, and pay for time at your home.
A late payment fee of $15 is accessed if payment is not received within 48 hours of the cleaning visit date. If you forget to leave a check on the kitchen counter, simply give our office a call with a visa or master card. If you would like to mail the payment or leave at the next cleaning, just add $15 to the total amount.
A $25 fee will be assessed for any returned checks.
What if I need to change my schedule?
Call our office or use one of our scheduling forms in our client center. We will make it easy for you. All we ask is to give us as much advance notice as possible. If you cancel within 24 hours of your cleaning, you may be charged a $25 late cancellation fee.
What time will you be cleaning my home?
We would prefer to have the flexibility to arrive between 8:30 AM to 4:00 PM the day of your cleaning. If you have special circumstances, we can call you the day before with a four hour time span. We can also call you the morning of the cleaning and give a 2 hour time span. If these options do not work with your particular schedule, just let our office know and we will work with you.
What are some common restrictions in your cleaning procedures?
Our employees are trained for the duties listed on our deluxe cleaning schedule. Any changes to your service should be made through our office. Some restrictions are the following:
1. They are not to step higher than a step stool which is provided by our company.*
2. Employees are not to lift over 50 pounds.*
3.
Employees cannot use a clients products unless they are approved by our office.*
4.
Employees are not allowed to go into drawers or closed cabinets.*
5.
Dirty dishes in the sink are cleaned around. Heavy clutter is worked around. *
6.
Making beds, folding clothes, and doing dished are not part of the cleaning duties. *
7. All cleaning duties apply to inside the home and do not include areas such as garages, porches, or work sheds. *
8. Employees are not to care for or pick up after children or pets.*
*If you are looking for someone to do some our all of the items listed above, it may suit your needs better to use a domestic placment agency instead of a residential cleaning service. This type of service will look for a specific person to meet your needs.